Privacy Policy

This Privacy Notice for Solstice Pool Care LLC ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at www.solsticepoolcare.com, submit an estimate request, contact us, or engage with us in other related ways.

Questions or concerns? Contact us at contact@solsticepoolcare.com.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide when you request information, submit an estimate request, contact us, or use our Services. This may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses, service addresses, or billing addresses
• Contact preferences
• Information you include in form submissions, messages, or service requests

Sensitive Information: We do not process sensitive personal information.

Payment Data: Payment data is handled and stored by our designated payment or invoicing platform, such as QuickBooks Payments or a similar provider.

Automatically Collected Information: We may automatically collect certain information when you visit our website, including IP address, browser type, device characteristics, referring URLs, pages visited, and approximate location data, primarily for security, analytics, and site performance.

2. How Do We Process Your Information?

We process your personal information for the following reasons:

• To respond to inquiries and service requests
• To schedule appointments, site visits, estimates, and service calls
• To provide pool maintenance, repair, cleaning, and related services
• To send service notifications, scheduling updates, and administrative messages
• To fulfill and manage service agreements, invoices, and payments
• To request feedback or follow up about service
• To send marketing or promotional communications where permitted by law
• To evaluate and improve our website, Services, and customer experience
• To help maintain security, prevent fraud, and comply with legal obligations

3. When and With Whom Do We Share Your Personal Information?

Service Providers: We may share information with vendors or service providers that help us operate our business, such as payment processing platforms, invoicing tools, scheduling software, website hosting providers, analytics tools, form submission services, and customer communication platforms.

Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, acquisition, or similar business transaction.

Legal Requirements: We may disclose information when required by law, legal process, or to protect our rights, safety, property, customers, or others.

4. Our Stance on Third-Party Websites

The Services may link to third-party websites or online services. We are not responsible for the safety, privacy, or security of information you share with third parties, and we are not responsible for the content, privacy practices, or policies of third-party websites, services, or applications.

5. Do We Use Cookies and Tracking Technologies?

We may use cookies and similar tracking technologies for security, site functionality, analytics, performance, and advertising or remarketing. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout.

6. How Long Do We Keep Your Information?

We keep personal information only as long as necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law, such as for tax, accounting, business recordkeeping, legal, or dispute resolution purposes.

7. How Do We Keep Your Information Safe?

We use reasonable technical and organizational measures designed to protect the personal information we process. However, no electronic transmission, website, or storage system can be guaranteed to be 100% secure, and you submit information to us at your own risk.

8. Do We Collect Information from Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that personal information from a minor has been collected, we will take reasonable measures to delete such information.

9. What Are Your Privacy Rights?

You may have the right to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law. You may also withdraw consent or opt out of certain communications by contacting us.

You can unsubscribe from marketing communications by clicking the unsubscribe link in our emails or by contacting us directly. To opt out of SMS/text communications, reply "STOP" to any message you receive from us.

10. Controls for Do-Not-Track Features

Some browsers and mobile operating systems include Do-Not-Track features or settings. Because there is not yet a uniform technology standard for recognizing and implementing DNT signals, we do not currently respond to DNT browser signals.

11. United States Residents — Specific Privacy Rights

Depending on your state of residence, you may have certain privacy rights regarding your personal information. Nevada residents may have the right to opt out of the sale of certain covered information. We do not sell personal information belonging to website visitors, users, or customers.

Your rights may include:

• Right to know whether we are processing your personal information
• Right to access personal information we maintain about you
• Right to correct inaccuracies
• Right to request deletion of your personal information
• Right to obtain a copy of personal information you provided to us
• Right to opt out of the sale or certain sharing of personal information, where applicable

To exercise these rights, email us at contact@solsticepoolcare.com.

12. Do We Make Updates to This Notice?

Yes, we may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Notice periodically.

13. How Can You Contact Us About This Notice?

14. How Can You Review, Update, or Delete Your Data?

To request to review, update, or delete your personal information, please contact us at contact@solsticepoolcare.com.

15. Mobile Messaging and SMS

We collect mobile phone numbers specifically to provide service notifications, scheduling updates, appointment reminders, and technician communication by SMS/text message. Personal information collected for SMS/text messaging will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as required by law or as necessary to provide messaging services.

16. Photographic Data

As part of our pool maintenance, cleaning, repair, inspection, and related services, we may collect and store photographic images of your pool, pool equipment, water conditions, service areas, and completed work. These images are used for internal records, quality assurance, service documentation, customer communication, and proof-of-service reports.

17. Third-Party Advertising and Remarketing

We may use third-party advertising partners, such as Google Ads or Facebook/Meta, to display advertisements for our Services on other websites. These partners may use cookies or similar technologies to collect information about your visit to deliver relevant advertising. You may opt out of certain interest-based advertising by visiting the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out pages.